NETWORK EXECUTIVE CHAUFFEURS

*Amended July 2022

1. All prices quoted are based on information provided in writing via email only and will be detailed to include net value plus VAT

2. For all credit card bookings, payment must be received 24 hours prior to travel to guarantee service and allocation

2a. For any cancelled credit card payments received in advance, there will be a standard processing charge of £25.00 deducted from any refund due in line with our general terms and conditions on cancellations as set out below.

3a. Cancellation policy for account customers only (for cars & people carriers) after 22.00 on the day prior to travel and before 06.00 on the day we reserve the right to apply up to full charge. For cancellations after 0600 on the day of travel we reserve the right to charge up to full price if cancelled within 8 hours of  booking time, but cancellations giving 8 hours or more notice on the day of travel will incur no charge. Please check with our office if you need to discuss the above prior to placing a booking.*

3b. Cancellation policy for non account / credit card booking (for cars & people carriers)  we reserve the right to apply full charge for cancellations 24 hours prior to the day/time day of travel. Please check with our office if you need to discuss the above prior to placing a booking.*

3c.. For events or large scale reservations, the company reserves the right to set cancelation policy that is appropriate for multiple vehicle hire which will be set out at time of booking. Please check with your initial enquiry.

4. For vehicles with more than 8 passenger seats the Company reserves the right to charge for cancellations as follows:

1 - 7 days notice: 100%

8 - 13 days notice: 75%

14 – 20 days notice 50%

21 – 27 days notice 25 %.

5. As with all corporate and sporting events, whilst we appreciate clients are there to have a good time, we have a duty to remind bookers / passengers with regards appropriate behaviour particularly where alcohol is involved.

Having respect for the Chauffeur’s working environment is vitally important, therefore we do not allow drinking alcohol in our vehicles.

We reserve the right not to take passengers that are displaying Unacceptable Behaviour that we feel will be a distraction to the chauffeur (passenger and chauffeur safety is paramount)

“Unacceptable Behaviour” means any behaviour considered to be unacceptable by the chauffeur including refusing to wear a seatbelt, leaning out of the window of the vehicle, attempting to exceed the maximum permitted number of passengers, smoking in the vehicle, being under the influence of excessive alcohol or under the influence of or in possession of any illegal substance, being violent aggressive or abusive, being a danger to himself or any other person, being excessively rowdy, provoking persons in the party to commit violent acts, or being in any way unfit to travel.

6. Waiting time - none airport pick ups

We allow one hour waiting on pick ups past the agreed time, if the passenger/s or their representative do not make contact during this time, and the chauffeur is unable to make contact with them, we will pull the vehicle out and reserve the right to charge in full.

If contact is made within the first hour of waiting and the passenger needs more time we will endeavour to keep the chauffeur in position for as long as is operationally possible. If , however , for operational reasons we have to pull the vehicle off the booking we will endeavour to arrange for a replacement vehicle (at the clients cost) when possible, and will keep the passenger / client advised. 

7. The Company reserves the right to charge 50% extra for normal bank holidays. For Christmas & New Year price is upon application.

8. The Company pricing is based on base to base mileage from our nearest service operator, or hourly charge (which ever is the greater)

9. Airport arrivals: we allow the first 45 minutes waiting within quoted or standard job price. This applies from either the scheduled flight time or landing time if earlier.

After this extra charges apply at the appropriate hourly vehicle rate, including additional parking costs. Please check rates at time of booking.

10. The Company expressly prohibits any persons other than their own drivers from driving their cars.

11. Subject to Condition 8 the Company accepts responsibility for damage to their cars by fire or collision and the Company’s legal liability for third party claims arising from use of their own cars. However, any damage sustained to the vehicle during the period of hire will be the responsibility of the hirer if caused by: the hirer, guests of the hirer or any members of the party. The fixing of any articles or embellishments to the car without the express permission of the company is forbidden.

12. In the event of a vehicle breakdown or tyre issues, our chauffeur will make every effort to position the vehicle in the safest place, and we will endeavour to find a replacement vehicle as soon as possible

Our breakdown service will be contacted but will be subject to response times on the day, and we will keep the passengers informed with regular updates.

Due to safety issues our chauffeurs will not attempt to make repairs or change tyres at the roadside

13. The Company accepts no responsibility for any delays caused by circumstances outside of its control.

14. The driver will, unless specifically otherwise instructed by The Company travel by the route which is in his / her opinion the best and most convenient for motoring whether the route is shortest or not, and no allowance will be made to the hirer on the ground that the route adopted is not actually the shortest.

15. Every endeavour is made to provide the type of vehicle that is requested, but no liability will be accepted if this is not possible and an alternative car of similar specification will be supplied in this event, including possible upgrades to a superior vehicle which would be at no extra charge. We also reserve the right to use trusted affiliates to cover bookings on behalf of Network Executive Chauffeurs Ltd